Every piece is packed with care in our Port Vila atelier and sent fully tracked. If something isn’t right, we’ll make it right.
Shipping
| Service | Cost (USD) |
|---|---|
| Standard post — worldwide | From $40 |
| EMS express — worldwide | From $70 |
| DHL express — fully insured, worldwide | $450 |
| Orders over $500 | Free worldwide shipping |
| Collect in store — Wharf Road, Port Vila | Free |
We ship to almost every country. Delivery times depend on the destination and service; your tracking number is emailed as soon as your parcel leaves Port Vila. Any import duties or taxes charged by your country are the responsibility of the recipient.
Shark tooth & black coral pieces — CITES certificates
Black coral and some shark species are protected under CITES, the international convention on trade in endangered species, and many countries require a CITES certificate to import jewellery made from them. For pieces containing shark tooth or black coral, we can provide a CITES certificate for an additional $80. If you are taking or sending one of these pieces overseas, we strongly recommend it — please request it when you order, or contact us before purchase.
Returns
- Items can be returned within 30 days of delivery.
- Pieces must be in their original condition — unworn, unaltered, with all tags and packaging.
- Not returnable: custom, bespoke, engraved or personalised pieces; earrings (for hygiene reasons); gift cards; and sale or clearance items.
- Repairs are quoted separately and are not covered by this policy.
How to return an item
- Email sales@vanuatubijouterie.com with your order number and the reason for the return.
- We will assess your request and, if approved, send you a return authorisation number and instructions.
- Pack the item securely in its original packaging and send it using a trackable service.
- Once we receive and inspect the item, we will process your refund or exchange.
Return shipping is paid by the customer, except where an item is defective or incorrect. We cannot be responsible for returns lost in transit, so please always use a tracked service.
Purchases made in our showroom
The same 30-day policy applies to pieces bought in person. If you have already left Vanuatu — for example on a cruise — simply email us and we will arrange the return by post.
Refunds
- Approved refunds are made to your original payment method. Please allow 7–10 business days for the refund to appear.
- Original shipping charges are not refundable, unless the return is due to a defect or our error.
- If your order was shipped free (orders over $500), the original shipping cost may be deducted from your refund.
- Returns outside the 30-day window, or items that are worn or damaged, may be refused or partially refunded at our discretion.
Exchanges
To exchange a piece for a different size or style, follow the return process above. Once we receive the original, we will send the new item at no extra cost within Vanuatu; international exchanges may carry an additional shipping fee.
Defective or incorrect items
In the rare event that you receive a defective or incorrect item, contact us within 48 hours of delivery. We will arrange a replacement or refund at no cost to you, including return shipping.
Contact us
Email sales@vanuatubijouterie.com · WhatsApp +678 711 2065 · Phone +678 27707
Vanuatu Bijouterie, Wharf Road, Port Vila, Vanuatu — Monday to Saturday, 8am – 4pm
Last updated: October 2026