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Delivery And Return Policy
BUY WITH CONFIDENCE
Vanuatu Bijouterie – fine jewellery manufactures jewellery in Vanuatu since 1971. We process and ship orders received within 72 hours.
Purchased jewellery comes in an elegant Vanuatu Bijouterie jewellery box or pouch designed to showcase your Jewellery. Perfect for Luxury Gifting and Storing your Jewellery. Carefully packaged in a way that your jewellery is not damaged during transit.
Vanuatu Bijouterie Shipping Policies
Processing and Shipping Time
For Items in Stock. Your jewellery will be shipped within 72 hours (3 days) after payment is received.
For non-stock items/Back Ordered Items. Your order will be shipped as soon as they’re ready.
For Commissioned Jewelry. Your jewellery will be shipped when ready.
From the date of shipping. Please allow at least 14 to 21 working days up to 28 working days to European Countries to receive your order via Worldwide Airmail Shipping with Tracking ID. Allow at least 3 to 7 working days for items sent via EMS/FedEx/DHL.
Vanuatu Bijouterie ships worldwide and does not charge any VAT for overseas clients. Vanuatu Bijouterie will carefully package your Ordered Jewellery in a Vanuatu Bijouterie Custom Made Jewellery Box or Pouch. You are given different postal services to choose at checkout.
Via Vanuatu Post Limited
We ship your ordered exquisite Jewellery worldwide via Airmail using Vanuatu Post Limited with Tracking ID. To anywhere in the world, shipping is $15 on all Orders Below $70. Free on all orders above $70. You are given worldwide shipping choices at checkout.
Via EMS/FedEx/DHL Postal Services
We Ship your ordered exquisite Jewellery Worldwide via Express Courier using Express Mail Services, DHL or via FedEx. To anywhere in the world, shipping is $40 on all orders below $500. Free on all orders above $500. You are given worldwide shipping choices at checkout.
Vanuatu Bijouterie Cancellation and Return Policies
What is Vanuatu Bijouterie’s Cancellation Policy?
In the event that you changed your mind about your purchase and do not want to proceed, you can cancel it as long as items are not shipped yet. Vanuatu Bijouterie refunds the money less necessary payment fees, ie credit card charges, paypal, etc.
What is Vanuatu Bijouterie’s Return Policy?
If you are not fully satisfied with your purchase, Vanuatu Bijouterie will accept returns for either an exchange/store credit or a full refund within 14 days from the delivery date. After 14 days from the delivery date, Vanuatu Bijouterie will accept returns subject to the following conditions.
All items can be returned for an exchange or store credit up to 30 days from the delivery date without any extra charges. No refunds or exchanges will be permitted after 30 days from the delivery date. Any items that have a quality defect as reported by the customer will be excluded from the above policies.
If you would like to make a return, please follow the steps noted below.
Email us at firstname.lastname@example.org with your order # and indicate the reason for your return. Please also indicate in your email if you would like a refund or an exchange. Our customer service team will respond to you in 24-48 hours with a return authorization (RA) number.
Please pack the items in the original box and write the RA number on the outside of the package. Vanuatu Bijouterie is not responsible for items damaged or lost in transit. Ship your return with an insured mail service and retain your receipt.
Once we receive the return, we will inspect the product to ensure the returned items are in good condition and not damaged.
If the inspection is passed, refunds will be processed immediately.
Vanuatu Bijouterie is not responsible for any damaged, lost or uninsured packages in the return process.
For exchanges, the replacement item will be shipped to you
For refunds, the credit card used for the initial purchase will be refunded for the merchandise amount. Any shipping charges are not refundable. Please allow 3-5 days for the refund to post to your account depending on the credit card company’s processing time
All sales are final on permanently discounted or marked down merchandise. Sale or clearance items are NOT eligible for return or exchange.
What is the mailing address?
We are located at:
Vanuatu Bijouterie – Fine Jewellery
POB 5016, Rue du Quai, Port-Vila
Efate, Vanuatu, South Pacific